Return & Exchange Policy
You can return or exchange items within 14 days of delivery. Products must be unused, in original packaging, and include all tags and certificates.
Refund Process
Refunds are issued to your original payment method within 5–7 business days after inspection. For exchanges, any price differences will be adjusted.
Order Cancellations
Orders cancelled before dispatch will be refunded after verification. If already dispatched, you can return the order after delivery. Refunds usually take 5–7 business days, up to 14 days.
Refund Fees & Fraud Detection
A 5% payment gateway fee may apply to cancellations or returns. In case of suspected fraud, extra verification may be required and refunds can take up to 30 business days.
Damaged or Defective Products
Contact support@zia.jewelry within 48 hours of delivery for replacements or refunds for damaged or defective items in original condition.

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