Terms & Conditions
Terms and Conditions
Welcome to ZIA Silver Jewellery. This website www.ziasilverjewellery.com is owned and operated by ZIA Silver Jewellery, our 925 sterling silver brand with showrooms at Dharampeth and Pratap Nagar in Nagpur, and a sister brand of Londe Jewellers Gold & Diamonds, serving Nagpur families since 1989. By using this website you agree to these Terms and Conditions.
Our showrooms and customer care
ZIA is a walk in jewellery brand. You can see, try, and buy every piece at our showrooms. For any question, email help@ziasilverjewellery.com, or WhatsApp ZIA Dharampeth on +91 77589 50520 or ZIA Pratap Nagar on +91 77589 43238. Both showrooms are open daily, 11 AM to 9 PM.
- ZIA Dharampeth: West High Court Road, Opposite Roop, beside Samsonite store, Dharampeth, Nagpur, Maharashtra 440010
- ZIA Pratap Nagar: Near Durga Mata Mandir, Below Kotak Mahindra Bank, opposite Rambhandar, Pratap Nagar Main Road, Nagpur, Maharashtra 440022
Our products
Every ZIA piece is 925 sterling silver, 92.5 percent pure, carrying a 925 stamp. Each piece is tested in store and we offer free in store testing on request. Your itemised invoice serves as your proof of purity. We do not sell gold or diamonds. Product images on this website are for reference, and actual colour, finish, and weight may vary slightly because each piece is hand finished.
Pricing
ZIA pieces are sold at the MRP shown on the tag for each piece. The price reflects the design, craftsmanship, and finish of the piece. The final price and any applicable GST are confirmed at the time of purchase in store.
Use of this website
All content on this website, including text, images, and designs, is owned by ZIA Silver Jewellery and is protected by copyright and other intellectual property laws. You may not copy, modify, publish, distribute, or commercially use any content without our written permission. We may update product information, designs, and these terms at any time.
Privacy and grievances
We handle your personal data as set out in our Privacy Policy. For returns, refunds, and exchanges, please see our Return and Refund Policy. Our Grievance Officer is Rajesh Londe, ZIA Silver Jewellery, Dharampeth, Nagpur 440010, reachable at help@ziasilverjewellery.com and +91 77589 50520. We acknowledge every complaint within 48 hours and aim to resolve it within one month.
Governing law
These Terms and Conditions are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Nagpur, Maharashtra.