FAQ's
Frequently asked questions
1. Is your jewellery made of real silver?
Yes. All our pieces are crafted in 92.5 Sterling Silver, which is the global standard for pure and durable silver jewellery.
2. Can I buy from ZIA online?
No. ZIA is a walk in showroom brand and there is no cart or online payment on this website. Browse any design here, then pick it up at Dharampeth or Pratap Nagar. You pay at the counter and leave with an itemised invoice as proof.
3. Why buy silver jewellery in a showroom instead of online?
Walking in gives you what a photograph cannot:
- You try the piece on before you decide
- 925 sterling silver, at a fixed MRP printed on the tag
- An itemised invoice as proof
- Same day engraving and gift wrap
- Free polishing for life and free resizing within 30 days on bracelets and bangles
Both showrooms are open 11 AM to 8:30 PM, all seven days, so a gift decided in the evening can still be carried home the same night.
4. Will sterling silver tarnish over time?
Sterling silver may naturally oxidize, but this can be easily cleaned. Proper care,like storing in an airtight box and keeping it away from chemicals,keeps your jewellery shining like new.5. How do I take care of my silver jewellery?
Keep it dry, store it in an airtight pouch, avoid perfumes and chemicals, and clean it with a soft polishing cloth.
6. Can I customize a jewellery design?
We engrave names and short text on many pieces in store, usually the same day. We do not take orders for new designs. Engraved and personalised pieces cannot be exchanged.
7. How should I clean my silver jewellery?
Use a soft polishing cloth to clean your jewellery. Avoid exposure to chemicals, perfumes, and moisture.
8. Can I wear my jewellery every day?
Yes! However, to maintain its shine, avoid wearing it while swimming, showering, or during heavy activities.
9. Can I exchange a piece?
Yes, within 7 days of purchase, at either ZIA showroom, for a piece of equal or greater value. The piece must be unworn, undamaged and unaltered, with its original packaging, tags and invoice. It is valued at the price you paid, and you pay any difference. Engraved, customised and name pieces, pieces bought on sale or special offer, and pieces already exchanged once cannot be exchanged. See our Exchange Policy.
10. Do you give refunds or buy back silver?
No. ZIA does not refund money at any time, including within the 7 day exchange window, and does not buy back any piece, including pieces bought at ZIA. We also do not take in old silver from elsewhere.
11. Do you repair, polish or resize pieces?
Yes, on pieces bought at ZIA. Repair and polish are free, and resizing is free within 30 days of purchase where the design allows. These services cover labour; if a new part, stone, chain or clasp is needed, we tell you the price first. Some damage cannot be restored, such as a chain with missing links or a crushed piece, and in that case the piece is returned as it came. Please bring your invoice.
12. Where can I read the full terms?
Every ZIA invoice carries our Terms and Conditions of Sale. Only what is written in those terms and on your invoice applies to a purchase.