FAQ's
Frequently asked questions
1. Is your jewellery made of real silver?
Yes. All our pieces are crafted in 92.5 Sterling Silver, which is the global standard for pure and durable silver jewellery.
2. Is it safe to buy silver jewellery online from ZIA?
Yes, it’s completely safe to buy silver jewellery online from ZIA, as we offer secure payments, certified 925 silver, and a transparent exchange policy.
3. Why should I buy silver jewellery online instead of offline?
Shopping online gives you access to:
- A wider range of exclusive designs
- Guaranteed 925 purity
- Easy price comparison
- Free shipping
- Secure, safe payments
Many customers today choose to buy silver jewellery online because it is convenient, affordable, and offers better variety.
4. Will sterling silver tarnish over time?
Sterling silver may naturally oxidize, but this can be easily cleaned. Proper care—like storing in an airtight box and keeping it away from chemicals—keeps your jewellery shining like new.5. How do I take care of my silver jewellery?
Keep it dry, store it in an airtight pouch, avoid perfumes and chemicals, and clean it with a soft polishing cloth.
6. Can I customize a jewellery design?
Yes, we offer customization for name pendants, rings, bracelets, and more.
7. How should I clean my silver jewellery?
Use a soft polishing cloth to clean your jewellery. Avoid exposure to chemicals, perfumes, and moisture.
8. Can I wear my jewellery every day?
Yes! However, to maintain its shine, avoid wearing it while swimming, showering, or during heavy activities.