This policy applies to purchases from ZIA, a brand of Londe's Kalyani Silver Jewellery Private Limited, with showrooms at Dharampeth and Pratap Nagar in Nagpur. It matches the Terms and Conditions of Sale printed on every ZIA invoice. Every piece is 925 sterling silver, a nominal 92.5 percent silver alloy. Many pieces carry a protective rhodium or anti tarnish coating, which adds weight and can make the measured purity of the finished piece read slightly below 92.5 percent, for example around 90 to 91 percent; this is normal for coated silver and is not a defect. The itemised invoice serves as your record of purchase.
If a piece bought from ZIA is not right, bring it back to either showroom and exchange it within 7 days of purchase, provided:
Walk into either ZIA showroom with the piece, original packaging, and invoice, within 7 days of purchase. You may also WhatsApp ZIA Dharampeth on +91 93220 16367 or ZIA Pratap Nagar on +91 99754 75812 first if you need to discuss your case. If an exchange cannot be made, our team will tell you why.
You can exchange the piece for another piece of equal or greater value. The piece you return is valued at the price you actually paid, as shown on your invoice after any discount, not at its tag price, and you pay any difference. Exchanges are immediate at the showroom. After 7 days from the date of purchase we cannot exchange a piece.
ZIA is a walk in brand with no cart, no checkout and no delivery, so there are no online orders and no returns. Within 7 days a piece can be exchanged for another piece of equal or greater value. ZIA does not give money back, and no refund is issued at any point, including inside the 7 day window, except where the law requires one.
ZIA does not buy back any piece, including pieces bought at ZIA. ZIA also does not take in old silver from anywhere else in exchange. The only exchange ZIA offers is on a piece bought at ZIA, within 7 days of purchase.
Please check each piece for design, size, finish and visible defects before billing, and tell us within 7 days of purchase about any visible defect. A manufacturing defect is put right by repair or, where repair is not possible, by replacement with a piece of the same value, at ZIA's option. Breakage, stone loss and wear after purchase, and damage from perfume, water, sweat, chemicals or storage, are not manufacturing defects.
Pieces bought at ZIA get free repair and polish, and free resizing within 30 days of purchase where the design allows. Bring the piece with its original invoice. These services cover labour; if a new part, stone, chain or clasp is needed, we tell you its price before doing the work. We can only do what the piece allows: a chain with broken or missing links, a crushed piece, a missing stone or part that is no longer available, or a finish that cannot be matched may not be restorable, and in that case the piece is returned as it came. Repair may leave a visible joint, and polishing removes a fine surface layer. Service can take up to 60 days, and every piece is recorded on a signed service receipt with its weight.
For any exchange query, email help@ziasilverjewellery.com or visit either showroom. Our Grievance Officer is Rajesh Londe, ZIA, West High Court Road, Opposite Roop, beside Samsonite store, Dharampeth, Nagpur, Maharashtra 440010, contactable on help@ziasilverjewellery.com and +91 93220 16367. We acknowledge every complaint within 48 hours and aim to resolve it within one month.
